Return & Refund Policy

Mina Natural Return & Refund Policy

At Mina Natural, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before placing an order.

Returns

We accept returns only if:

  • The product received is damaged or defective.

  • The wrong product was delivered.

  • The product is received in an unusable condition.

To request a return, please contact us within 3 days of receiving your order and provide clear photos of the product and packaging.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Opened or used products

  • Products with broken seals

  • Products damaged due to customer misuse

  • Items purchased during clearance or special promotions

Refunds

Once your return request is approved and the product has been inspected, we will notify you regarding the refund status.

If approved, your refund will be processed within 5-10 business days through the original payment method whenever applicable.

Exchanges

If you receive a damaged, defective, or incorrect item, we may offer a replacement instead of a refund, depending on product availability.

Order Cancellation

Orders may be canceled before shipment. Once an order has been shipped, it cannot be canceled.

Shipping Costs

  • If the return is due to our error (wrong or damaged product), we will cover the return shipping cost.

  • For all other approved returns, the customer may be responsible for return shipping charges.

Contact Us

For return or refund requests, please contact us:

Mina Natural

📧 Email: minanatural@gmail.com

📞 WhatsApp / Phone: +03217192648

🕘 Business Hours: 9:00 AM – 6:00 PM

❌ Friday: Closed

We appreciate your trust in Mina Natural and will do our best to resolve any concerns promptly.